Your Feedback

AEIOU welcomes feedback from our clients and the community.

You can review our Feedback, Complaints Management and Resolution Policy here, or access this at any of our centres or Central Office. This Policy outlines our commitment to providing services that meet the needs of our clients and stakeholders as well as satisfying applicable statutory, regulatory and contractual requirements, and details the range of strategies we undertake as part of our "Best Practice" approach to monitor, measure, respond to and, ultimately, improve customer experience.

You can also access our Feedback, Complaints and Resolution Procedure here, which explains how you can raise a concern with us and how we manage complaints.

Feedback, Compliments and Complaints

Your views are important to us. AEIOU is committed to continuous improvement and we will respond to you as soon as possible. Simply complete the confidential form below or contact us on 07 3320 7500.

Is this a Complaint, a Compliment or Feedback?

Do you wish to remain anonymous?

Are you providing feedback on another person’s behalf?

Would you like us to contact you?

Which area does this relate to?

Does your feedback relate to a specific AEIOU centre?

Please share your view. Include what led you to make the complaint, compliment or feedback, when this occurred and who was involved.

Have you had the chance to discuss your concerns with someone from the centre?

What outcomes would you like as a result of providing your feedback?

This is the Privacy Policy of AEIOU Foundation for Children with Autism (AEIOU) as required by the Privacy Act 1988 (Cth) (Privacy Act). It explains the type of information AEIOU may collect, why this information is needed, how it is used, and how it is safeguarded. AEIOU respects the privacy and confidentiality of all people who engage with us and we are committed to safeguarding personal and sensitive information.
By providing personal information to AEIOU, you consent to our collection, use and disclosure of that personal information on the terms of this Privacy Policy. AEIOU may modify or update this privacy policy from time to time by publishing it on our website.

You have the right to access your information and seek its correction in accordance with the law. Exceptions may apply as detailed in the Act. If you choose to remain anonymous, we may be unable to respond to your complaint, compliment or feedback. You can access our full Privacy Policy online or by contacting our Central Office.

I declare the information I have provided is true and correct.